Glass Doctor

About

Since 1962, Glass Doctor® has provided a variety of glass repair and replacement services as a nationally recognized industry leader. Glass Doctor franchise owners serve customers in more than 175 locations across North America. Whether converting an existing glass repair business or starting a new one, franchise owners looking to be their own boss have the support and resources to pursue their dream of business ownership in a growing industry.

Glass Doctor is proud to be a part of Neighborly®, the world’s largest home services franchise with 19 brands and more than 5,000 locations focused on repairing, maintaining, and enhancing properties. Utilizing decades of experience and scale through the Neighborly Hub, this multi-brand portfolio provides our franchise owners with distinct advantages like improved networking opportunities and customer referrals between brands in the same local market, ultimately creating value for franchise owners and customers alike.

The Neighborly Done Right Promise™ is a core component of putting customer service first by taking the stress out of home maintenance, having pride in the work that gets done, and promising to make things right. Additionally, the culture across the entire family of brands is embodied by the Neighborly Code of Values, which emphasizes the importance of fostering a set of ideals that guide the organization. These elements, while small to some, set Neighborly and Glass Doctor franchise owners apart from the competition.

Why Franchise With Glass Doctor?

No Industry Experience Required: By utilizing an executive ownership model where you make the decisions and manage your own business, you won’t need to wear a tool belt to be successful, especially after hiring an expert staff.

Two Service Verticals: Glass Doctor franchise owners have two verticals to choose from: home glass (flat) or auto glass. Each vertical comes with its own unique set of customer needs, but our cutting-edge technology and calibration capabilities allow for services to be performed with precision.

Prime Territories: With available territories in some of the fastest-growing markets, there’s ample space and demand to establish your franchise. Better yet, thanks to designated territories, you’ll be able to collaborate and share best practices with other Glass Doctor locations instead of compete for the same customers.

ProTradeNet® Buying Power: Exclusively available to Neighborly brand franchise owners, you’ll have access to discounts and rebates from over 250 preferred vendors, such as PGW and Pilkington. In 2023, Neighborly brand franchise owners who joined PTN collectively received over $8.7 million in rebates and $98 million in up-front savings.

Award-Winning Recognition: With more than 60 years of success, Glass Doctor has been recognized by leading organizations within the franchising space, such as Entrepreneur Franchise 500®, Franchise Business Review Top 200, and Franchise Times Top 400®.

Veteran Discounts: We are proud to partner with VetFran and offer franchise fee discounts for qualified veterans. With more than 425 current Veteran owners across Neighborly brands, we’re committed to helping transitioning and current Veterans achieve their business goals.

​Our Ideal Candidate

Our franchise owners come from all walks of life. Some have held positions in corporate environments and are looking for a career change, while others have worked in the industry and are looking to lead their own business. No matter their background, our franchisees have a shared passion for providing a variety of reliable and quality services in their community. Some characteristics displayed by our most successful franchisees include:

• Entrepreneurial spirit driven to set and achieve goals
• Desire to build genuine relationships with customers, employees, and other franchisees
• Penchant for problem solving and critical thinking
• Commitment to delivering consistent, high-quality service
• Accountable to financial responsibilities and requirements
• Consistently dependable and reliable with words and actions
• Appetite for expanding knowledge and continuing education
  

Training and Support

Glass Doctor franchise owners benefit from specialized training, operations, and support systems, including:

Sure Start: This training program connects you with a designated consultant that will work closely with you to provide in-depth marketing and sales training as you get started with your business.

Franchise Business Coach: You’ll be paired with a knowledgeable FBC to help answer questions, provide support, and ensure accountability as you grow your business.

National Marketing: Led by a team of experts on behalf of all franchise owners, efforts on asset development, marketing initiatives, and cross-brand promotion improve brand recognition.

Local Marketing Specialist: These knowledgeable experts set the stage for integrated plans and tactics in your market that focus on customer acquisition, retention, and reactivation.

Ongoing Training: Comprehensive education opportunities such as regional training events, national conferences, and owner collaboration ensure you have the knowledge to function at the top of your game.

Neighborly App: This free app makes it convenient for customers to find your brand, get inspiration for home projects, and book service appointments with just a few clicks.

Digital Integration: In an increasingly technology-based world, hosted landing pages, SEO and PPC guidance, and social media presence make it easier for customers to find your business.

Franchisee Testimonials

"The proprietary program was my big selling point. I saw it as unique to the industry and something that really helps us to stand out and be a competitor on that national level."
- Greg Malone

"Our team is like our family. I've never had that anywhere I've ever worked before."
- Doug Dotson

"The material that we get to help promote our business and to build our brand recognition is second to none."
- David Herrli

"Had I chosen the franchise route earlier, I would've had the tools to save myself a lot of heartache over the years."
- Kevin Tennant

"It's been really exciting to see employees come on board and achieve some of their own goals."
- Ed Sieber